Returns & Exchanges
At Pacifica, we want you to love your clean beauty products; if you are not completely satisfied, we offer a 30-day return window for items purchased directly from our website. All returns must be in their original packaging and meet our safety standards to be eligible for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the pre-paid UPS shipping label provided via email.
Pack Your Items
Securely pack your beauty products in their original box or a similar sturdy mailer to ensure they arrive safely at our warehouse.
Receive Your Refund
After we receive and inspect your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing