Frequently Asked Questions
Everything you need to know about our clean, vegan beauty standards.
Are Pacifica products 100% vegan and cruelty-free?
Yes, absolutely. We are committed to a compassionate world, which is why every single product we make is 100% vegan and PETA-certified cruelty-free.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your glow. If you are not satisfied with a purchase, you can return it within 30 days of delivery for a full refund, excluding shipping costs.
Do you use sustainable packaging?
Sustainability is at our core. We use recyclable glass, PCR (Post-Consumer Recycled) plastic, and FSC-certified paper to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Because we process orders quickly to get them to you as fast as possible, we can only accommodate changes or cancellations within 30 minutes of order placement.
Are your products safe for sensitive skin?
We formulate our products with skin-loving ingredients and avoid harsh chemicals. However, we always recommend performing a patch test or consulting the full ingredient list on the product page if you have specific allergies.